Frequently Asked Questions
Find answers to common questions about our VTU services, payments, and platform features.
Simply login to your account, select the service you want (Airtime or Data), choose your network provider, enter the amount or plan, and click pay. The credit will be delivered instantly.
You can fund your wallet through bank transfer, debit card payment, or USSD. Go to your dashboard and click "Fund Wallet" to see all available options.
We accept various payment methods including bank transfers, debit cards (Visa, Mastercard), USSD payments, and bank deposit. All payments are secure and encrypted.
Most transactions are completed instantly. Airtime and data purchases are delivered within seconds. Cable TV and electricity payments may take 1-5 minutes depending on the provider.
If your transaction fails, check your transaction history first. If you were debited but didn't receive value, contact our support team with your transaction reference number for immediate resolution.
Yes, absolutely. We use industry-standard encryption and security measures to protect your personal and financial information. We never share your data with unauthorized third parties.
Yes, we provide 24/7 customer support. You can reach us through live chat, email, or WhatsApp. Our support team is always ready to help resolve any issues quickly.
Yes, if you were debited for a failed transaction, we will process a full refund to your wallet within 24 hours. Contact our support team with your transaction details.