Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information.
Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support.
Personal Information
- Name, email address, and phone number
- Payment information and billing address
- Account preferences and transaction history
- Customer support communications
Automatically Collected Information
- Device information and IP address
- Usage patterns and interaction data
- Cookies and similar technologies
- Location data (with your permission)
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process transactions, and communicate with you.
Service Provision
- Process VTU transactions and payments
- Manage your account and preferences
- Provide customer support
- Send transaction confirmations and receipts
Security and Compliance
- Detect and prevent fraud
- Comply with legal obligations
- Protect against security threats
- Maintain service integrity
Information Sharing
We do not sell or rent your personal information to third parties. We only share your information in specific circumstances outlined below.
With Your Consent
We may share information when you explicitly consent to such sharing.
Service Providers
We share information with trusted third-party service providers who assist us in operating our platform, processing payments, and providing customer support.
Legal Requirements
We may disclose information when required by law, to protect our rights, or to investigate potential violations of our terms of service.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures
- End-to-end encryption for sensitive data
- Secure payment processing systems
- Regular security audits and monitoring
- Access controls and authentication protocols
Your Rights
You have certain rights regarding your personal information, depending on your location and applicable laws.
Access and Control
- Access, update, or delete your account information
- Request a copy of your personal data
- Opt out of marketing communications
- Request data portability where applicable
To exercise these rights, please contact us through our customer support channels. We will respond to your request within a reasonable timeframe.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Email: privacy{{ strtolower(env('APP_NAME', 'company')) }}.com
- Phone: +234 (0) 123 456 7890
- Address: Lagos, Nigeria
Last updated: January 2025